Terms & Conditions

Updated September 22, 2026

These terms describe use of the BypassLines public website and AI Ordering service, including restaurant onboarding, customer order review and payment, and Merchant Dashboard access. “BypassLines,” “we,” “us,” and “our” refer to the BypassLines service operator identified in our published policy as BypassLine Cares, Inc. Contact info@bypasslines.com with questions.

The service

BypassLines helps restaurants handle ordering calls using their menus and modifiers, guide customers through order review and payment, and send paid orders through supported restaurant workflows. The Merchant Dashboard provides order details and available status and refund controls. Features depend on the restaurant’s configuration and supported connections. Website demonstrations are illustrations, not real orders or guarantees of results.

Accounts and authority

You must be an adult authorized to act for the restaurant or business when creating or managing its account. Provide accurate information, keep it current and protect your credentials. Use your BypassLines account for setup and, once eligible, operational dashboard access. Do not share access with unauthorized people, impersonate another business or attempt to access another merchant’s information. Notify us promptly if you suspect unauthorized access.

Compatibility, setup and activation

POS compatibility, business verification, subscription requirements, restaurant connection, menu readiness and the required ordering tests are checked during setup. Creating an account, completing a payment or returning from a verification provider does not alone mean the restaurant is activated. Follow the status and next action shown in your setup experience. Do not forward live customer calls until your restaurant is ready and the approved forwarding instructions and checks have been completed.

Restaurants remain responsible for accurate menus, prices, availability, modifiers, taxes and order instructions, and for preparing and fulfilling their customers’ orders. Tell us about changes or connection problems that could affect ordering.

Subscription pricing and billing

The advertised BypassLines AI Ordering plan is $299 per month, per location. There is no commission on restaurant sales and no per-minute AI billing. Payment-processing costs and any other separately applicable charges are distinct from this subscription price and must be confirmed for your restaurant. The amount, billing schedule and terms shown in your subscription checkout or separately agreed service arrangement govern your subscription.

Review the recurring payment terms before subscribing. For subscription cancellation, billing questions or a refund request, contact info@bypasslines.com. Any entitlement to a refund or credit depends on the applicable agreement and law; these pages do not create an additional refund or prorating guarantee. A failed or overdue subscription may affect service eligibility as communicated in your account. Existing signed agreements are not replaced by this website update.

Customer orders, payment and refunds

Customers should review items, modifiers, instructions and totals before completing payment. In the supported ordering workflow, payment confirmation precedes submission of the paid order to the restaurant’s connected workflow. An incomplete payment or failed connection can prevent completion. The restaurant is responsible for food preparation, availability, fulfillment and its customer-service decisions.

Order refunds are separate from BypassLines subscription refunds. Where supported, authorized merchants can use the available refund controls, subject to the payment provider’s processing and applicable restaurant policies and law. Contact the restaurant about an order, cancellation, fulfillment issue or food refund.

AI ordering and call forwarding

Automated conversations can misunderstand speech or incomplete instructions. Review order details, and contact the restaurant directly when staff confirmation is needed, including for allergies, dietary requirements or unusual requests. This service is not an emergency service and does not guarantee an error-free conversation, a specific sales increase or uninterrupted availability.

Restaurants may keep their existing public number and configure supported call forwarding when ready. Availability and forwarding options depend on the telephone provider. Restaurants must comply with applicable requirements for caller notices, permissions, recording and use of customer information. Only provide information you are authorized to use in the service.

Acceptable use and third-party services

Do not use BypassLines for fraud, unlawful activity, harassment, unauthorized automated access, security interference or infringement of others’ rights. Do not upload malicious code or try to bypass account restrictions. Access may be restricted to address misuse, security issues or unmet service requirements, subject to applicable agreements and law.

Payments, verification, telephone service and supported restaurant connections depend on third-party services. Their terms may apply to their services, and their outages or restrictions can affect availability. A listed POS or example workflow is not a promise that every configuration will be supported.

Privacy, communications and ownership

Our Privacy Policy explains information handling. Service communications may include verification, password recovery, onboarding, billing, setup and activation updates. Keep your account contact information current. We do not ask you to send your password by email.

BypassLines and its licensors retain rights in the website, software, branding and related content. Restaurants retain their rights in their own menus and materials and authorize their use as needed to provide the service. Do not represent BypassLines branding or website content as your own.

Applicable agreements and updates

Any separately accepted merchant, subscription, payment-provider or service agreement continues to apply. Nothing on this page limits rights that cannot lawfully be limited, changes previously accepted dispute-resolution provisions, or retroactively changes an existing agreement. These public terms do not alter the underlying payment or verification requirements.

We may update these public terms to reflect the service and applicable requirements. The date above identifies this version. Where a change requires notice or acceptance, the applicable process will govern. Questions about these terms, your service arrangement or a billing issue can be sent to info@bypasslines.com.